Got questions? We’ve got answers. 💗
Before placing your order, please review the questions below.
🛍️ What is BadGirlWink?
BadGirlWink is a fashion and accessories boutique offering bold, feminine, trendy pieces for girls who love to stand out.
Our collection includes clothing, shoes, accessories, and cute/kawaii items.
Bad Girl Energy. Pretty Girl Style. ♡
📦 How long does it take to process my order?
Orders are typically processed within 2–5 business days after payment is received.
Processing may take longer during new drops, sales, holidays, or periods of high order volume.
🚚 How long does shipping take?
Standard shipping is estimated at 5–10 business days after your order has been processed.
Shipping times are estimates and aren't guaranteed delivery dates.
For complete details, please see our Shipping Policy.
📧 Will I receive tracking information?
Yes! Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to update.
💕 Do you accept returns or exchanges?
All sales are final.
BadGirlWink does not accept returns, refunds, or exchanges due to sizing, color preference, or change of mind.
Please review the product description and size information carefully before ordering.
⚠️ What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery.
Please email:
Include:
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Your order number
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Clear photos of the item
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Photos of the packaging
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A description of the problem
We'll review the issue and determine whether a replacement or store credit is appropriate.
👗 How do I choose my size?
Please check the size chart provided on each product page before placing your order.
If you're between sizes, compare your measurements with the size chart rather than relying only on your usual size.
Because all sales are final, choosing the correct size before ordering is important.
🛒 Can I change or cancel my order?
Orders may begin processing shortly after they're placed.
If you need to request a cancellation or change, contact us as soon as possible at:
Requests aren't guaranteed once an order has entered processing.
📍 Can I change my shipping address after ordering?
Contact us immediately if you entered the wrong address.
We will do our best to help, but changes aren't guaranteed once your order has been processed or shipped.
BadGirlWink isn't responsible for orders shipped to an incorrect address provided by the customer.
📦 What if my package says delivered but I don't have it?
First, check:
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Your mailbox
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Front/side/back doors
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Around your property
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With household members
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With neighbors
You can also contact your shipping carrier.
Once tracking shows that a package has been delivered, BadGirlWink isn't responsible for packages that are subsequently lost or stolen.
💳 What payment methods do you accept?
Available payment methods will be displayed at checkout.
Depending on your location and Shopify checkout settings, available options may include major credit/debit cards and other supported payment methods.
🔒 Is my payment information secure?
Yes. Payments are processed through Shopify's secure checkout system.
BadGirlWink does not ask customers to send credit card numbers or passwords through email.
🎀 Do you sell Hello Kitty products?
Yes. Hello Kitty and other cute/kawaii products may be available in our Cute & Kawaii collection.
However, BadGirlWink is primarily a fashion and accessories brand, so kawaii products are just one part of our store.
📩 How can I contact BadGirlWink?
Email us at:
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST
We typically respond within 1–2 business days.
💗 Where can I find your store policies?
You can find our:
Shipping Policy
Return & No Refund Policy
Contact Information
Privacy Policy
Terms of Service
in the footer of our website.
💕 STILL HAVE QUESTIONS?
We're happy to help!
Email:
badgirlwink@gmail.com
BadGirlWink
Bad Girl Energy. Pretty Girl Style. ♡