HELP CENTER

HOW CAN WE HELP, BAD GIRL? ♡

Find answers about your order, shipping, sizing, returns, and more.

📦 ORDERS & TRACKING

Track My Order
Check the status of your BadGirlWink order.

Where is my order?
Orders are typically processed within 2–5 business days, followed by estimated standard shipping of 5–10 business days.

I didn't receive my tracking information.
Check your email, including your spam/junk folder. Tracking information can take 24–72 hours to update after shipment.

🚚 SHIPPING

Shipping Policy
Learn about processing times, shipping estimates, delays, and delivered packages.

Wrong shipping address?
Contact us as soon as possible at badgirlwink@gmail.com. Address changes aren't guaranteed once an order has entered processing.

My package says delivered but I can't find it.
Check your delivery area and contact your carrier. Once tracking confirms delivery, BadGirlWink isn't responsible for packages subsequently lost or stolen.

👗 SIZING & PRODUCTS

Size Guide
Check our clothing and footwear sizing information before ordering.

What if I'm between sizes?
Compare your measurements with the size chart on the specific product page. Since products can come from different suppliers, sizing may vary.

Do you sell Hello Kitty products?
Yes. Hello Kitty products are part of our Cute & Kawaii collection, while BadGirlWink remains primarily a fashion and accessories brand.

💗 RETURNS & REFUNDS

Refund Policy
BadGirlWink currently operates a final-sale policy, except where a remedy is required by applicable law or approved for a damaged, defective, or incorrect item.

I received a damaged item.
Contact us within 3 days of delivery at badgirlwink@gmail.com and include your order number and clear photos.

💳 PAYMENTS

What payment methods do you accept?
Available payment methods will be displayed during checkout.

Is my payment secure?
Payments are processed through Shopify and/or supported payment providers. Never send credit-card information or passwords by email.